At Arodrome Show, we strive to provide exceptional performances and customer experiences. We understand that circumstances may arise that prevent you from attending a performance or using a purchase as intended. This Refund Policy outlines the conditions under which we offer refunds and the procedures for requesting them.
By purchasing tickets or other items from Arodrome Show, you agree to the terms of this Refund Policy.
As a general rule, all ticket sales are final and non-refundable. However, we understand that exceptional circumstances may arise, and we consider refund requests in the following situations:
If Arodrome Show cancels a performance for any reason, ticket holders will be entitled to:
If there are significant changes to a performance (such as a major change in cast, content, or venue) after tickets have been purchased, and these changes are announced at least 24 hours before the performance, ticket holders may be eligible for:
What constitutes a "significant change" will be determined at the discretion of Arodrome Show management, but generally includes substantial alterations to the advertised program that materially affect the nature of the performance.
We may, at our discretion, offer refunds or exchanges in cases of serious illness, bereavement, or other significant personal emergencies that prevent attendance. Such requests will be considered on a case-by-case basis and may require supporting documentation.
If a performance is rescheduled, tickets will automatically be valid for the new date. If you are unable to attend on the rescheduled date, you may:
If we cancel a workshop or experience, participants will receive:
For workshops and experiences, we offer the following refund policy for participant cancellations:
However, you may transfer your booking to another person at no extra cost by notifying us in writing at least 24 hours before the event.
If you receive merchandise that is faulty or damaged, you are entitled to:
To qualify for a refund or replacement, you must notify us within 14 days of receiving the item and provide photographic evidence of the fault or damage.
If you receive an item that is different from what you ordered, you are entitled to:
We will cover reasonable return shipping costs for incorrect or faulty items.
For merchandise purchases where you simply change your mind, the following conditions apply:
Please note that personalized or custom-made items cannot be returned unless they are faulty.
Due to the nature of digital content (such as digital photographs, recordings, or online masterclasses), all sales are final and non-refundable once the content has been accessed or downloaded.
However, if you experience technical issues that prevent access to the digital content, please contact our customer service team within 48 hours of purchase, and we will work to resolve the issue or provide a refund.
Gift vouchers are non-refundable but are:
In exceptional circumstances (such as prolonged illness or disability that prevents use of the voucher), we may extend the validity period at our discretion.
To request a refund, please follow these steps:
We aim to process all refund requests within 10 business days of approval. However, depending on your payment method and financial institution, it may take an additional 5-10 business days for the refunded amount to appear in your account.
Refunds will generally be processed using the original payment method:
In cases where the original payment method cannot be used for the refund, we will work with you to find an alternative solution.
If you purchased tickets or merchandise through an authorized third-party seller (such as an approved ticket agency), you must follow their refund policy and procedures. We cannot process refunds for purchases not made directly through Arodrome Show.
In cases of force majeure (such as natural disasters, acts of government, pandemic-related restrictions, or other circumstances beyond our reasonable control) that affect our ability to deliver performances or fulfill orders, we reserve the right to modify our refund policy. We will always aim to provide fair alternatives such as rescheduling, credit vouchers, or partial refunds where appropriate.
Items purchased at a discounted rate or as part of a promotional offer may have different refund terms, which will be specified at the time of purchase.
While we maintain a structured refund policy, we are committed to customer satisfaction. If you have a concern or issue that falls outside the parameters of this refund policy, please contact our customer service team. We will review each situation individually and strive to find a fair and reasonable solution.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, and Saturday from 10:00 AM to 3:00 PM GMT.